GenAI can help FSIs move toward 1:1 personalization for the masses, but it requires them to ask hard questions.
The new platform promises brands and consumers immersive experiences and succeed where global predecessors have failed before.
AI and humans can make ideal software testing partners, but first humans need to see them as allies.
The voice-based UPI payments are opening a new world of opportunities…and risks.
A recent pilot test reveals how tokenized deposits could revolutionize business-to-business payments with faster settlements and enhanced security.
Forrester gave them a high rating, with Westpac leading the pack. But there is still room for improvement.
The industry has lots of customer data in hand; so, why do customers feel they do not know them well.
Southeast Asian banks are racing against time and technology, seeking digital transformation—but the path is riddled with challenges from legacy systems to skill gaps.
